23 August, 2019
Quick Service Restaurants or QSRs, plainly referred to as fast food chains, is a massive and competitive industry. Along with standardized product quality, it is the quick and friendly customer service they provide that attracts a heavy footfall to their stores. The employees in these restaurants work in a fast-paced, high stress environment where the company’s reputation and customer retention rate rests on their shoulders. They need to be alert, responsible and creative when it comes to customer service. QSR giants have understood this and have adopted Rewards and Recognition (R&R) practices for keeping their employees motivated; these can range…
Read More